Warranty Portal

End User

Please click on link to raise a new warranty claim

Retail & Service Agents

Please click on link to raise a new warranty claim or to track an existing claim

For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346.

Warranty Policy

Warranty Policy

For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346.

Chervon Australia Pty Ltd ABN 36 165 077 501 and Chervon New Zealand Subsidiary Ltd NZBN 9429049277616 (“Chervon”) warrants to the original domestic purchaser that this product will be free from defects in materials and workmanship for 5 years from date of purchase, and any battery or charger will be free from defects in materials and workmanship for 3 years from date of purchase. Warranty for commercial use is 1 year on all product, battery and chargers. The Commercial Series Product Warranty for commercial users is 2 years for product, backpack battery(BAX1501) and commercial charger(CHX5500E). To make a claim, return the faulty item together with proof of purchase directly to your closest service agent or to the place of purchase. Any handling and transportation costs (and other expenses incurred in claiming this warranty) are not covered by this warranty and will not be borne by Chervon. The replacement product or part or repaired product will be made available for your collection at an address nominated by Chervon. Where a valid warranty claim is made, Chervon will replace the defective product or repair the fault. Where the product is repaired, Chervon may use refurbished parts. This warranty does not cover normal wear and tear, misuse or abuse. This warranty may also be further limited or voided as specifically detailed in the product Manual. Chervon has no other liability under this warranty. The benefits to you given by this warranty are in addition to other rights and remedies imposed by State and Federal legislation that cannot be excluded. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand Consumer Guarantee Act 1993. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The warranty applies to purchases made from authorised EGO Dealers, which can be confirmed on the website store locator. For avoidance of doubt, 3rd party online stores such as eBay, Gumtree, Amazon, etc. are excluded. Chervon Australia Pty Ltd, Unit 14, 5 Kelletts Rd, Rowville, VIC. 3178. Chervon New Zealand Subsidiary Ltd, 4th Floor, Smith & Caughey Building, 253 Queen St, Auckland, 1141. Ph Australia; 1300 000 346. Email: support@egopowerplus.com.auPh New Zealand; 0508 000 346. Email: support@egopowerplus.co.nz

EGO Power+ Mower 30 Day Money Back Guarantee

If you are not satisfied with your purchase of an EGO Power+ walk behind Mower in Australia or New Zealand for any reason, you can return it within 30 days from date of purchase for a full refund provided you have purchased it from an authorised EGO Power+ Dealer.


The mower must have been purchased from an authorised EGO Power+ Dealer. The mower must be returned at the purchaser’s expense to the Dealer it was originally purchased from. The mower must be returned no later than 30 days after the date of purchase. The proof of purchase (invoice / receipt) needs to be presented when returning the mower. All items listed on the packing list in the user manual of the mower must be returned. If the mower was purchased as a KIT, the original battery and charger must be returned with the mower. The returned mower can have signs of being used, but needs to be clean, free of debris, stains and markings. If the mower or any of the items supplied are returned damaged, missing, or in an unusable and/or poor condition (manufacturing defects excluded), the authorised Dealer may refuse a refund. If the mower has been purchased as part of a promotion all parts received in the promotion must be returned in their original condition. The offer only applies to walk behind push and self-propelled mowers, it does not apply to zero turn riding mowers. The refund excludes any postage, handling or transportation costs. This offer is non-transferable and applies only to the original purchaser.

Product or Model # Limited Warranty for Consumer Use (personal, household use) Limited Warranty for Professional Use (any commercial, agricultural, institutional, or income-producing use)
EGO Power+ Outdoor Power Equipment and Portable Power Products 5 years 1 year
EGO Power+ Battery Packs and Chargers 3 years 1 year
Specific warranties apply to the products below:
Commercial Tools: LBX6000, BCX3800, STX3800, HTX6500, CSX3000, PPX1000, PSX2500, PTX5100, BHX1001 5 years 2 years
Commercial Backpack Battery: BAX1501 3 years 2 years
Commercial Charger: CHX5500E 3 years 2 years

EGO Authorised Retailers: Click here